Shipping

For our full shipping policy please click HERE.

Our warehouse is based in Southampton. Collection from this location, therefore, is free.

UK Shipping prices are for the mainland UK only and does not include the Scottish Highlands, remote islands or Northern Ireland.

Therefore, please get in touch for more accurate costs in these areas.

We use a variety of larger parcel companies as well as trusted private couriers who will contact you to ensure your availability before delivery.

We will provide you with tracking details for parcels and contact details of the driver for the private couriers.

Materials

Our scaffold boards and scaffold tubes use 100% reclaimed materials. This, therefore, ensures our furniture is truly sustainable and environmentally friendly.

Check out our environmental policy HERE to see how we go above and beyond to be as sustainable as possible.

Custom made

We offer bespoke furniture like this Reclaimed Dining Chair Set | THE ELM to be custom made, to your requirements. This includes custom dimensions, finishes and shapes. If, for example, you have a unique design in mind or you need to fill a space in your house, we would be happy to discuss your project with you.

While our focus is on using scaffold boards and reclaimed materials, we also offer bespoke options to cater to your needs.

Read more about our method here.

By working with carefully selected UK-based, sustainable businesses, we offer you greater variety without compromising our environmental core values. One such partner, for example, includes The Hairpin Leg Company who offer a wide variety of leg options.

Assembly

We understand that time is precious and for this reason, we take pride in building products with minimal assembly requirements. Please check out our assembly instructions and videos HERE.

Maintenance

The furniture will last for many years with little maintenance needed. The oils protect the surface from stains and water residue. Each piece of wood has its own character and style.

When selecting boards from our stock we select those that we would be happy to have in our homes.

The beauty of our product is the natural feel and rustic effect. However, this means, that natural imperfections are likely.  The creator therefore will remove any unacceptable imperfections that they deem excessive.

Small imperfections including company branding, abrasions, differences in colour, cuts, notches, and dents may still appear if we believe they add to the furniture’s aesthetics.

Do not leave water to stand for long periods of time. Please use a clean damp cloth to clear up any water spills.

View our Maintenance page for more information.