In the unlikely event that any of the items are damaged/faulty/incorrect or missing, they need to be reported within 14 days from arrival (to your delivery address). This is to allow us to replace/refund so please fully inspect all items on arrival. Issues arising outside the 14-day window will not be refunded or replaced.
We strongly advise inspecting the packaging and letting the courier know straight away when he delivers to help with claims made against the couriers. Please also take photographs of the damage as proof will be required from the couriers when making a claim.
We will cover return costs for item(s) that are damaged or incorrect (that we agree with at our discretion). All other returns will need to be paid for by you (the customer). We can often help with booking couriers and packaging so please do get in touch if you are at this stage.
If you have received an incorrect or damaged item please contact us including photos showing the damage/issue. We can then start the returns process.
To return your item/s for other reasons then please arrange postage/couriers yourself but please contact us first.
We advise using a recorded/tracked return with secured delivery slips Secured to the outside of the package as well as inside to minimise the potential for lost items as we will not be responsible for them.
All returns are to be made to the address below.
Unit 11 Chalcroft Business Park, Burnetts Lane, West End, Southampton,Hampshire, SO30 2PA
Once the returned item/s has been received and we have inspected it we will begin the refunding Process. Alternatively, we will endeavour to send out a replacement item as soon as the damaged items have been received depending on whether you have opted for the refund/replacement option.
If the amount to be refunded is in full this will be sent to your original payment method and should be with you within three working days depending on your bank. If we feel a full refund is not permissible, we will explain our calculations with your agreement prior to sending this back to you.
